FAQ
Commercial terms, shipping, integration and OEM — one page, zero vagueness. Anything not covered: 48h FAE via the contact form.
How ordering works
Inquire
Send model numbers and volume.
Spec match
FAE matches interface and environment within 48h.
Sample
1–3 days to ship; express 3–5 days transit.
Validation
You run your bench; FAE stands by.
Mass production
10–25 days below 5,000 pcs; lot reports included.
2-year warranty
48h FAE on every return.
Shipping terms
| Order type | Route | Typical timing |
|---|---|---|
| Sample (<100 pcs) | Express courier — DHL/UPS/FedEx/TNT class | 3–5 days transit |
| Bulk (≥100 pcs) | Air cargo or sea freight per terms | Air 5–10 days · Sea 25–40 days |
| Payment | T/T, L/C per order contract | Confirmed at quotation |
| Packing | ESD-safe bags, foam-cased, label-audited | Lot-traceable |
All questions
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Sample needs 1–3 days. Mass production takes 10–25 days for orders under 5,000 pcs; larger volumes are scheduled at kickoff.
No. 1 pc is our MOQ for every model.
Samples ship via express (DHL/UPS/FedEx/TNT class) in 3–5 days. Bulk orders go by air or sea per Incoterms.
2 years from delivery, with ESD-safe packaging and lot traceability on every order.
A dedicated FAE team answers within 48h — remote diagnostics, firmware checkpoints and replacement on certified faults.
Yes. Logo printing and box customization start around hundreds of pieces; firmware parameters, cable labels and deeper customization are quoted per project.
Free SDK, device manual and demo routines ship with every chip and module — no NDA gate for the core package.
AM160-family modules are built for −40~85°C working class; wet/dirty finger handling is in the sensor baseline, with IP-grade options at terminal level.
Face modules use dual RGB+IR liveness; fingerprint platforms add fake-finger checks from the AS608/AM160 platform tiers.
Burn-in, visual check, firmware checksum and recognition-rate audit run 100% unit-level; every lot gets a test report.
Yes — thresholds, capacity, reader behavior and custom strings are configurable; quoted per project after a sample pass.
UART, SPI, USB, RS232 and keyboard-wedge class — SDK examples cover the API set of each line.
Module-local secure storage; the AS569 coprocessor adds TDES/AES/RSA key handling for payment-class designs.
48h guaranteed from inquiry to first technical answer; most integration questions close within a day.
Honest answer: we publish what we hold (see Quality page) and support your compliance route — pre-scan, technical file structure and lab coordination.
T/T and L/C, stated at quotation; samples are usually shipped against invoice with express tracking.
Silkscreen and box customization start at a few hundred pieces; module-level firmware variations are quoted per project with no MOQ gate on the hardware itself.
Datasheets and SDK are immediate; mechanical drawings and demo videos are provided on request at the sample stage.
Samples are invoiced at sample rates; shipping is quoted separately and deducted at volume confirmations where customer agreements apply.
Got a question that isn't here?
48h FAE response, engineer-direct, no ticket maze.
