48 hours,
engineer-direct.
Every inquiry lands on a sales engineer's desk — not a ticket queue. Quote, model match and SDK package answered within two business days.
Direct lines
Email sales@ems-biometric.com — every message answered within 48h with model lists and pricing.
MOQ 1 pc, any model. Samples ship in 1–3 days; mass production 10–25 days below 5,000 pcs. Free SDK and manuals with every order.
48-hour response guarantee for integration, SDK and firmware questions — engineer-direct, no ticket maze.
Registered office and production: Zhejiang, China. B2B export; visits by appointment.
Before you write
A sales engineer reads it — not a bot. You get a model match list, datasheet package and sample offer within 48h.
Yes — mixed sample boxes are standard practice. Each unit ships with its free SDK and manual, one shipment, one invoice.
Samples go by express courier — 3–5 days in transit. Bulk ships air or sea per Incoterms; production takes 10–25 days below 5,000 pcs.
T/T is standard; L/C is accepted on larger orders. Terms are confirmed on the written quotation — no surprises at shipment.
One paragraph is enough to start.
Model numbers, target volumes and your deadline — that's all the FAE desk needs to return a usable offer within 48h.
